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Reservation policy

Everything worth knowing before you book a table with us.

Controller: Burrata Italia d.o.o.Effective: 5 September 2026

We take reservations by phone and through the form on this site. The form sends a request — a booking is confirmed only once we come back to you.

1. Confirmation

Once we have your request we reply by phone or email, usually the same day. If you do not hear from us, the booking is not in the book — please give us a call.

2. Holding the table

We hold a table for 15 minutes past the booked time. If you are running late, let us know and we will do our best to keep it, though we cannot promise it on a full night.

3. Larger groups and special occasions

For parties of eight or more:

please book at least 24 hours ahead,

we may ask for a set menu agreed in advance,

for exclusive hire of the room we agree terms separately, in writing.

4. Cancellations and no-shows

Cancelling is free — we only ask that you tell us at least two hours ahead so we can offer the table to someone else. Where bookings are repeatedly missed without notice, we may ask for a phone confirmation before holding a table again.

5. Allergies and special requests

Put allergies, intolerances and requests such as a high chair in the note when you book, and mention them again to staff when you arrive. See also the allergen section of the Terms of service.

6. Children and pets

Children are welcome and we have high chairs. Pets are welcome on the terrace.

A question about this document?
Write to us — we answer in plain language, not legalese.
[email protected]